people-centred markets
Consumer protection
Consumer protection begins with understandable information, an accurate legal characterisation of what is being offered, and real ways to complain and seek redress.
Art. 144Registration not yet availableComplaint → Sistema Candeia
What consumer protection means
Information for decision-making
Price, supplier, the nature of the product or service, risks and material terms must be understandable under the applicable law.
Consistent performance
The interface and contract must not silently change the legal nature of what was offered.
Complain and challenge
The Minimum Legal Code is expected to provide mechanisms for complaint, response and redress, including in digital environments.
Correct legal characterisation of funds
Deposits, payment balances, custody, credit and investments must be distinguished; protection that does not exist must not be advertised as guaranteed.